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Procedures for receiving and handling complaints and inquiries

Your data below is received once you send the form, and you get an email confirming we have it.

We process requests within three working days. Card refunds may take 10 to 14 working days, depending on your bank.

If we need more detail, we will reach you on the contact details below by call, SMS, messaging app, or email.

The complaint closes once it is resolved, and we email you to confirm.

First name

Last name

Phone number

Nature of issue

Issue type

Further details

Order number

Subject

Message

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